Order Cancellation or Changes Policy (Return Policy)
If the product is engraved incorrectly by Apple Awards, Inc., differing from what the purchaser supplied in writing, Apple Awards, Inc. will replace and correct the item and or engraving at no charge to the customer. If the item is engraved and done so correctly and not defective it cannot be returned for a refund. You must make all claims within 15 days of receiving your item(s). Apple Awards, Inc. accepts no responsibility for a third party engravers handling of our items. Due to the odd nature of shape and material of many of our items we recommend having your items engraved by Apple Awards, Inc. when possible as we have developed special marking processes that work well with our unique products.
If the product is engraved incorrectly by Apple Awards, Inc., but is exactly as the supplied written information from the purchaser; the purchaser will have to pay for the replacement product and shipping to correct the mistake. The Apple Awards, Inc. staff will work with you to correct the problem in the least expensive method. If your mistake can be corrected by simply replacing the engraving plate and you are comfortable with this process we will simply send you a replacement plate. If the engraving or etching is directly on the product, this cannot be fixed and you will be required to purchase a new product and have it re-engraved or etched at your cost.
If the Product is received broken or defective it will be replaced free of charge if you notify us of the problem within 15 days of receiving your item(s). If the damage is a result of the purchasers or a third parties mishandling of the item the purchaser will be responsible for replacement.
If the purchaser decides to return un-engraved or damaged product within 15 days of receiving the item the purchaser will be refunded 75% of the purchase price minus actual shipping costs. The purchaser is required to return the product at their own cost and the refund will be applied once the product reaches our facility and is inspected for breakage or damage. Items damaged during return shipping will not be refunded. Since many of our items are fragile we have developed a system for minimize damage to our items during shipping. Items not properly packaged are very likely to be damaged so please take extra care to make sure all items are secure and packaged just as you received them.